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BPO Jr. Team Lead

Job Duties:

  • Reply to eBay/Amazon Messages
  • Use a catalogue to identify the correct part for customers, respond with recommendations
  • Track orders for customers
  • Reply to back questions
  • Check sales orders on ebay & magento then generate sales orders and send to our in-house sales team to process.
  • Manage returns through ebay and log this with our in-house sales team
  • log any relevant details to keep track of sales and returns
  • Manage stock on hand across different platforms- eBay, Amazon, Magento
  • Look for continued improvement; more listings clarify/ improve listings.
  • Generate FedEx shipment and communicate with CI customer service to prepare orders.
  • Manage EDM Communication, ensure schedule is maintained ans use software tools to improve hit rates.

 

Qualifications:

  • Competent in ecommerce operations on eBay, Amazon and Magento
  • Basic Microsoft suite experience; Excel and Word
  • Excellent written communication skill 
  • Keen to details
  • Interest in Cars is preferred 
  • Customer service background
  • Amenable to work along Marcos Highway Antipolo