• Have questions?
  • +63 - 02 - 9620076
  • careers@2ndoffice.co
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Veteran/Disability status
Junior Operations Supervisor | Antipolo City

Job Description:


The role of the Junior Operations Supervisor focuses on the harmony between 2ndOffice, the employee, and the client / account and ensure that all elements are translated into optimal working conditions – which would result in high production, without sacrificing quality.

As a Junior Operatios Supervisor, you'll be part of a dynamic group, that will oversee operations of various accounts and directly reports to the Senior Operations Supervisor/Operations Manager.
 


Responsibilities:

  • Oversee and direct the activities of Team Leaders and Staff on all campaigns assigned
  • Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
  • Responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain open line of communication between staff and senior management.
  • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
  • Develop individual & team goals and implement plan to carry out objectives.
  • Guide Team Leaders in meeting of all team & individual goals.
  • Ensure compliance with all established policies and procedures.
  • Assist the Senior Operations Supervisor/Operations Manager in crafting operations procedures.
  • Interact with 2ndOffice clients on a regular basis to coordinate campaigns such as staff reviews, staff coaching results, staff performance, staff issues, etc.
  • Assist with other departments in relation to staff and client on-boarding procedures.
  • Coordinate with clients on policies, legalities, and other matters which concerns client and 2ndOffice business relations / interests.



Basic Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • With 3 years experience in a BPO environment and knows how the overall industry works.
  • Managed a team of 20+ agents as a Team Leader or Supervisor
  • Knowledge in different KPI's that are important to back office accounts
  • Experience in successful client relationship management.
  • Strong verbal and written communication skills.
  • Experience in Q.A is a plus
  • Willing to work on graveyard/shifting schedule.