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Junior Operations Supervisor | Antipolo City

Job Description:

The role of the Junior Operations Supervisor focuses on the harmony between 2ndOffice, the employee, and the client / account and ensure that all elements are translated into optimal working conditions – which would result in high production, without sacrificing quality.

As a Junior Operatios Supervisor, you'll be part of a dynamic group, that will oversee operations of various accounts and directly reports to the Senior Operations Supervisor/Operations Manager.


  • Oversee and direct the activities of Team Leaders and Staff on all campaigns assigned
  • Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
  • Responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain open line of communication between staff and senior management.
  • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
  • Develop individual & team goals and implement plan to carry out objectives.
  • Guide Team Leaders in meeting of all team & individual goals.
  • Ensure compliance with all established policies and procedures.
  • Assist the Senior Operations Supervisor/Operations Manager in crafting operations procedures.
  • Interact with 2ndOffice clients on a regular basis to coordinate campaigns such as staff reviews, staff coaching results, staff performance, staff issues, etc.
  • Assist with other departments in relation to staff and client on-boarding procedures.
  • Coordinate with clients on policies, legalities, and other matters which concerns client and 2ndOffice business relations / interests.

Basic Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • With 3 years experience in a BPO environment and knows how the overall industry works.
  • Managed a team of 20+ agents as a Team Leader or Supervisor
  • Knowledge in different KPI's that are important to back office accounts
  • Experience in successful client relationship management.
  • Strong verbal and written communication skills.
  • Experience in Q.A is a plus
  • Willing to work on graveyard/shifting schedule.