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Client Success Officer

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.  You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The position requires you to have great communication skills, compassion, proven sales and account management experience, attention to detail, analytical mindset, problem solving skills, and a great team attitude!


Job Responsibilities

  • Build and maintain strong, long-lasting strategic relationships with key stakeholders.
  • Develop relationship with key accounts
  • Delivery of our solutions according to customer needs and objectives
  • Assist with high severity requests or issue escalations as needed.
     

 

Qualifications:

  • Bachelor’s degree; Business and Marketing Majors preferred.
  • Knowledge of the eCommerce industry and software a plus!
  • 3+ years in a sales, software support, tech support or representative role; within the software or BPO space.
  • Experienced in dealing with international clients.
  • Amazing Problem solving and troubleshooting skills.
  • Amazing attention to detail and commitment to maintaining both accuracy and quality.
  • Self-Starter and can work under minimal supervision.
  • Amazing time management skills.
  • Strong intrapersonal skills.
  • Exceptional written and verbal communication skills.
  • Hardworking, persistent, and dependable.
  • Positive and enthusiastic attitude!