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Customer Service Specialist | Antipolo City

Job Description:

  • Managing first level customer service for the client's help desk through inbound and
  • outbound phone calls, email, live chat, Social Media, etc.
  • Work on different platforms to respond to customer queries and provide information -including eBay, Amazon, Shopify , Wordpress, CS Cart etc.
  • Work closely with the team in Australia on Customer Service concerns and escalations to ensure quick and effective turnaround of issues
  • Maintaining professional communication within set response SLA’s
  • Other admin tasks as required from time to time
  • Develop and maintain a database of responses to frequently asked questions
  • Occasionally use Photoshop for basic photo editing
  • Occasionally, may be required to liaise with 3rd party service providers such as couriers,
  • warehousing providers, software companies and/or e-commerce platforms to investigate and troubleshoot problem areas.
  • Coordinate for the Manila and Australia (and potentially other countries) teams to ensure clear communication and dissemination of information

 

Requirements:

  • College graduate
  • Must be an outstanding communicator and has excellent English language proficiency, both verbal and written.
  • Must have a minimum 2 years of previous experience in a BPO company
  • Must be able to multitask by handling calls and admin tasks at the same time
  • Must be comfortable in managing a mid to high call volume during certain periods
  • Must be amenable to working flexible hours depending on need
  • Cool confident attitude, highly organized, team- oriented and self- learner and open to learning new skills, can practice good judgment.
  • Someone with a good foundation in interior design is nice to have but not essential